Privacy Statement for Urgent Care Aruba (UCA)
Yagua Health, the parent company of Urgent Care Aruba (UCA – cuidomedico.com), Carchi Berde (carchiberde.com), and Laboratorio MEDLAB Aruba (lab.aw), is responsible for the processing of personal data as outlined in this privacy statement. The following describes how personal data is collected, used, and stored across these organizations.
Contact Details:
Urgent Care Aruba (UCA)
Carlos Yagua Velasquz
Noord 63, Noord, Aruba
Email: [email protected]
[email protected]
Phone: (+297) 5860448
Yagua Health
Yagua Health is the parent company overseeing Urgent Care Aruba (UCA), Carchiberde.com, and Laboratorio MEDLAB Aruba www.lab.aw , Punta Brabo Diagnostics www.puntabrabo.com. These companies share common privacy policies, and you may interact with any of these services.
Personal Data We Process
Yagua Health (through its affiliated organizations like UCA) processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of all the personal data we process:
- Your First and last name
- Your Email address
- Your Phone number
- Your Country
- Your Language
- Medical Assistance, XRay, Ultrasound, Gynecology, MRI, DEXA, Laboratory, Mammogram 3D
- Other personal data that you actively provide (e.g., through a profile, communication, or phone calls)
- Data about your activities on our websites
- Internet browser and device type
Special and/or Sensitive Personal Data We Process
Since UCA and the other Yagua Health companies operate in the healthcare sector, we process special categories of personal data, including:
- Health information: medical records, treatment history, and diagnosis information.
- Sensitive personal data is only collected and processed when absolutely necessary to provide healthcare services. This includes details of your health and medical condition, but only with your explicit consent or as required for the medical treatment.
We ensure that all sensitive personal data is handled in compliance with applicable laws and regulations, ensuring the highest level of confidentiality.
For What Purpose and On What Basis Do We Process Personal Data?
Yagua Health processes your personal data for the following purposes:
- To provide healthcare services, including appointment scheduling, consultations, and treatment.
- To contact you for medical reasons, follow-ups, reminders, and updates regarding your care.
- To send newsletters if you subscribe to this service.
- To provide medical videos, such as explanations of medications or treatments.
- To analyze your behavior on our websites in order to improve our services and tailor them to your preferences.
- To comply with legal obligations, including data required for tax purposes or medical records retention.
We process personal data based on the following legal grounds:
- Your consent for healthcare services and communications.
- Contractual necessity for the performance of medical services and providing healthcare.
- Legal obligations to fulfill any legal requirements, including retention of medical records.
Automated Decision Making
Yagua Health does not make decisions based solely on automated processing, including profiling, that can have legal or similar significant effects. All decisions, especially those related to medical care, are made by healthcare professionals who consult with you.
How Long Do We Store Personal Data For?
Yagua Health stores your personal data for no longer than necessary to achieve the purposes for which your data was collected. We apply the following retention periods for different types of personal data:
| Personal Data | Reason | Retention Period |
| First and last name | To address you appropriately in communication | Indefinite |
| Email address | To respond to inquiries or send newsletters | Indefinite or as per consent |
| Medical history and health data | To provide healthcare services | As required by medical laws |
| Data about activities on websites | For improving the website and services | 50 months |
| Internet browser/device type | For website optimization and analytics | 50 months |
Sharing Personal Data with Third Parties
Yagua Health (through its subsidiaries like UCA) may share personal data with third parties if necessary to perform the agreement with you, or to comply with legal obligations. This includes sharing personal data with healthcare providers, insurance companies, or governmental organizations for the purpose of delivering healthcare services or fulfilling legal requirements.
We do not sell your personal data to third parties. We share data only when necessary, such as for billing, communication, or when required by law.
Cookies, or Similar Technologies, We Use
Yagua Health uses cookies to improve your experience on our websites. Cookies are small text files stored in your browser when you visit our website. We use cookies for:
- Technical functionality: Ensuring the website operates correctly.
- Personalization: Remembering your preferences and settings for future visits.
- Analytics and improvement: Understanding how visitors use our websites to improve functionality and user experience.
When you visit our website for the first time, we inform you about our use of cookies and ask for your consent. You can opt out of cookies by changing the settings in your browser, although this may affect your experience on our website.
Statistical Research
Yagua Health regularly conducts statistical research to improve the functionality of its websites and applications. This research uses aggregated, anonymized data to help make decisions about website optimizations and other improvements. Only designated employees of Yagua Health have access to your data for these purposes.
Access, Modify, or Delete Your Data
You have the right to:
- Access your personal data and verify the information we hold.
- Correct your personal data if it is incorrect or incomplete.
- Delete your personal data, subject to any legal requirements for data retention.
- Withdraw consent for processing your data at any time, where consent is the legal basis for processing.
- Request data portability, meaning you can request that we send your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at [email protected].
How We Secure Personal Data
Yagua Health is committed to protecting your personal data and has taken appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and disclosure. These measures include:
- Security software, such as virus scanners and firewalls.
- TLS encryption (formerly SSL), ensuring secure data transmission over the internet.
- DNSSEC security to prevent domain name system attacks and ensure data integrity.
If you believe your data has been compromised or if you notice any suspicious activity, please contact us immediately at [email protected].
Cookie Statement for Yagua Health
Use of necessary cookies
The use of a necessary cookie enables us to recognise you when you visit our website again. The website can therefore be specially tailored to your preferences. If you have given permission for the placing of cookies, we can also remember this by means of a cookie. This way, you do not have to reselect your preferences, saving you time and making the use of our website more pleasant. You can delete necessary cookies via the settings of your browser.
Use of session cookies
By using a session cookie we can see which parts of the website you have viewed during this visit. This enables us to adapt our service as much as possible to the browsing behaviour of our visitors. These cookies are automatically deleted once you close your web browser.
Our own tracking cookies
With your consent, we place a cookie on your equipment, which can be retrieved as soon as you visit a website from our network. This enables us to know that, in addition to our website, you have also visited the relevant other website(s) from our network. The profile created as a result is not linked to your name, address, email address and the like, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.
Tracking cookies from our advertisers
With your consent, our advertisers place tracking cookies on your equipment. They use these cookies to keep track of the pages from their network you visit, in order to create a profile of your online browsing behaviour. This profile is partly created on the basis of comparable data they receive from your visit to other websites in their network. This profile is not linked to your name, address, email address and the like, as known to us, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.
Google Analytics 4
Our website is used to place a cookie belonging to the US firm Google, as part of the Analytics services. We use this service to keep track of and receive reports on how visitors use the website. Google may disclose these data to third parties in the event that it is legally obliged to do so, or insofar as third parties process data on its behalf. We have no influence on this. We have not given Google permission to use the obtained analytics information for other Google services.
The information Google collects is anonymised to the extent possible. By default, your IP address is not included. If you give your consent for the use of your IP address, your website visit will be registered up to the level of place of residence. The collected data are transferred to and stored by Google on servers in the United States. Google abides by the Privacy Shield principles and is a member of the Privacy Shield programme of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.
Cookies Placed by Yagua Health Websites
| Cookie | Source | Purpose | Expiry |
| YSC | youtube.com | Used to track views of embedded YouTube videos | Session |
| _Secure-ROUTING_TOKEN | youtube.com | Used to track video preferences and settings | 6 months |
| VISITOR_INFO1_LIVE | youtube.com | Measures YouTube bandwidth to determine if the user gets the new or old player version | 6 months |
| _pl_language | polylang.com | Remembers the language preference set by the user during the website visit | 1 year |
| _clsk | cuidomedico.com | Stores click information to enhance user experience | 1 year 1 day |
| _clck | cuidomedico.com | Tracks interaction across pages on the site | 1 year 4 days |
| _ga | google.com | Registers a unique ID used to generate statistical data on website usage | 2 years |
| _gat | google.com | Throttles request rate for analytics purposes | Session |
| _gid | google.com | Registers how visitors use the website | Session |
| __gads | google.com | Used to measure the effectiveness of advertising campaigns | 1 year |
| _fbp | facebook.com | Used by Facebook to deliver ads based on website visits and interactions | 3 months |
| _gcl_au | google.com | Used to track ad clicks and measure advertising effectiveness | 3 months |
| _ym_d | yandex.com | Tracks website visits and traffic | 1 year 1 day |
| _ym_isad | yandex.com | Indicates whether the user has accepted advertising cookies | 1 year 1 day |
| MR | clarity.ms | Used to collect user information for analytics purposes | 7 days |
| sm | clarity.ms | Registers the Microsoft Advertising ID for visitor tracking | 1 year 34 days |
| _anonychk | clarity.ms | Used for tracking and interaction with embedded services | 10 minutes |
| MUID | microsoft.com | Used for advertising and web analytics by Microsoft sites | 1 year 34 days |
| _cb | cuidomedico.com | Identifies the user’s session for continuity across pages | 1 day |
| _ir | microsoft.com | Used by Microsoft sites to personalize advertising and track user behavior | 1 year 34 days |
| _cc | microsoft.com | Used by Microsoft sites to personalize content and ads | 1 year 34 days |
| __Secure-PSID | google.com | Stores user preferences for embedded YouTube videos | 2 years |
| yt-remote-connected-devices | youtube.com | Stores YouTube video preferences across embedded videos | Persistent |
| yt-remote-device-id | youtube.com | Stores video preferences and user interactions with YouTube content | Persistent |
| yt-remote-fast-check-period | youtube.com | Stores video playback preferences for YouTube embedded videos | Session |
| yt-remote-session-app | youtube.com | Stores user session data for embedded YouTube videos | Session |
| yt-remote-session-name | youtube.com | Stores the session name for the embedded YouTube video playback | Session |
| yt-remote-uuid | youtube.com | Stores the user’s unique ID to remember preferences for YouTube | Session |
Enabling, Disabling, and Deleting Cookies
You can enable, disable, or delete cookies through your browser settings. Please refer to the help section of your browser for detailed instructions on how to manage cookies.
If you have consented to the use of cookies, you can withdraw your consent anytime by changing your browser settings. This may impact your user experience on the website.
Deleting Tracking Cookies Placed by Third Parties
Some tracking cookies are placed by third-party advertisers to show ads to you through our website. You can delete or manage these cookies centrally through Your Online Choices to prevent them from being placed again.
More Information About Cookies
For further information about cookies, please visit:
- IAB Europe: Background on European Cookie Act
- Your Online Choices: A guide to online behavioral advertising
Questions?
If you have any questions regarding this Cookie Statement or how your data is handled, feel free to contact us at [email protected].